Have questions? Contact our support team
We are here to help you keep every bathroom sparkle-clean. Reach out anytime with questions about our mini toilet powder sachets or subscription plans.
Shipping & Returns
We keep our toilet cleaning powders powerful, our packaging completely plastic-free, and our shipping promises radically simple. Fast doorstep delivery and hassle-free returns.
Standard Delivery
2-4 business days via USPS Carbon Neutral ground shipping.
30-Day Guarantee
Simple email-based refunds. No return shipping label headache required.
100% Tracking Included
Live SMS and email tracking links dispatched with every order.
Free Carbon-Neutral Shipping
On all subscriptions & orders over $25. Delivered in 2-4 business days.
30-Day 'Fresh Bowl' Guarantee
Not 100% sparkling satisfied? Keep the sachets, we'll refund every cent.
Compostable Packaging
100% plastic-free kraft paper mailers and water-soluble sachet wraps.
Return & Refund Policy
We want your toilet care routine to be effortless. If you are not delighted with Poop Up single-use sachets, our 30-day policy has you covered.
Three Simple Steps to Return
No endless forms or complex hoops. Follow these simple steps to complete your parcel return swiftly.
Submit a Request
Drop us an email with your order number and the reason for return. We will reply within 24 hours with a return form.
Pack Your Box
Place remaining sachets securely in a mailer box. Include your printed return packing slip inside.
Ship & Receive Refund
Drop it off at any local postal carrier. Once scanned into our warehouse, your refund is processed immediately.
Condition Checklist
Ensure your items meet the return criteria before shipping back to our distribution center:
- Within 30 calendar days of delivery date
- Unused sachets must remain sealed
- Original outer packaging included
- Order receipt or proof of purchase provided
- No restocking fee applied upon receipt
Frequently Asked Policy Questions
Need help with a return or exchange?
Our customer happiness team is here to assist with tracking numbers, return labels, and fast replacements.
Shipping & Delivery Policy
Every Poop Up sachet pack is packed clean, routed swiftly, and sent in 100% recyclable materials so your toilet care routine never skips a beat.
Shipping Options & Delivery Rates
Transparent timing and carrier selection across all destinations.
| Method | Estimated Window | Rate | Fulfillment Partner |
|---|---|---|---|
Standard Eco Shipping Carbon-neutral packaging & full doorstep tracking | 3 – 5 Business Days | Free on orders $20+ ($3.99 under $20) | USPS Ground Advantage / DHL |
Priority Express Dispatch Guaranteed express routing and priority fulfillment | 1 – 2 Business Days | $7.99 Flat Rate | FedEx Express / UPS 2nd Day |
Subscription Automatic Delivery Never run out of sachets. Ships automatically on your chosen date. | Scheduled Monthly / Bi-Monthly | Always 100% Free | USPS Priority |
Our Handling & Dispatch Workflow
From fresh batch powder measurement to your bathroom shelf in four reliable steps.
Eco Batch Packaging
Every order of Poop Up mini sachets is carefully packed into recyclable, zero-plastic mailers within 24 hours of placement.
Carrier Hand-Off
Packages are transferred to our carbon-neutral logistics partners (USPS, FedEx, DHL) every afternoon Monday through Friday.
Real-Time Tracking
You receive an instant dispatch email and SMS containing active tracking links to watch your sachets arrive.
Fresh Arrival
Delivered straight to your doorstep or mailbox without requiring a signature for maximum daily convenience.
Please verify your shipping details at checkout. Because orders undergo automated fulfillment within 30 minutes, address updates must be submitted immediately via email.
Always specify Unit, Suite, or Apt numbers to prevent carrier delays or automatic return to sender.
If a package arrives punctured, damaged, or fails to show within 7 business days of shipment, we offer no-hassle instant replacements at zero extra cost.
Simply take a quick photo of any damaged sachet and reply to your dispatch confirmation for approval within 4 hours.
Frequently Asked Questions
Common questions about package delivery, schedules, and carrier routes.